Warranty Information

The period of warranty will vary depending on the product. 

The warranty period commences from the date of sale of the product to the consumer. Should you require warranty work to be performed within the warranty period, present your warranty document with your dated proof of purchase to the authorised Vax service agent performing the service. Find your nearest agent by calling 1300 698 130.

(a) covers the product against faulty materials or workmanship

(b) covers the replacement of parts, the repair labour used, a refund of the price of the product or other compensation for the remainder of the warranty period.

Techtronic Industries Australia Pty Ltd ABN 98 002 277 509 provides the warranty in relation to the Hoover SmartWash product (and any accessory supplied with it) that has been purchased in Australia when the product is determined by Techtronic Industries Australia Pty Ltd to have a defect in its material or workmanship.

Postal address for Australian residents:

Techtronic Industries Australia Pty Ltd
31 Gilby Road
Mount Waverley
VIC 3149
Phone: 1300 HVR VAC (1300 487 822)

The benefits provided to the consumer in this warranty are in addition to other rights and remedies of a consumer under the Australian Competition and Consumer Act 2010, the New Zealand Consumer Guarantees Act 1993 and any other laws in relation to the products to which this warranty relates. The products come with guarantees that cannot be excluded under the consumer laws in Australia and New Zealand.

The consumer is entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

The consumer is also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.